Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase was delivered, we cannot offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused, unwashed, and in the same condition that you received it.
  • It must be in the original packaging with all parts, accessories, or tags intact.
  • A receipt, invoice, or proof of purchase is required.

Non-Returnable Items

  • Items damaged due to misuse or wear and tear after delivery.
  • Clearance or promotional sale items (unless defective upon delivery).

Damaged or Defective Items (Exchanges)

We only replace items if they are defective, incorrect, or damaged upon delivery. If you receive a damaged product, please notify us within 48 hours of delivery with clear photographs or a short video of the defect via WhatsApp (+94 77 055 6537) or email (tinylabsonline@gmail.com). We will arrange a free exchange or replacement for verified defects.

Refunds

Once your returned item is received and inspected, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.

If approved:

  • For online card payments, your refund will automatically be credited to your original payment method within 3–5 working days.
  • For Direct Bank Transfer or Cash on Delivery (COD) orders, refunds will be transferred directly to your bank account details provided to us.

Late or Missing Refunds

If you haven’t received your refund within 5 working days:

  1. Check your bank statement or credit card statement again.
  2. Contact your bank or card provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at tinylabsonline@gmail.com.

Return Shipping

To return your product, please contact our support team first to receive return shipping instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item received).

Need Help?

For any questions regarding refunds, returns, or cancellations, please contact us: